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Customer Support Freelancer

  • Job typeJob type: Remote
  • Job DurationMore than 06 months
  • Project LevelMedium Level
  • // Africa

Project detail

For a remote customer support job that requires a laptop and knowledge of freelancing and GigWay.Africa, an online freelance marketplace, the following requirements are typically expected:

1. Laptop or Computer: You will need a reliable laptop or computer with a stable internet connection to perform your remote customer support duties effectively.

2. Communication Skills: Excellent verbal and written communication skills are essential for customer support roles. You should be able to communicate clearly and professionally with customers through various channels such as email, chat, or phone.

3. Customer Service Experience: Previous experience in a customer service role is often preferred. It helps to have experience in handling customer inquiries, resolving issues, and providing support.

4. Technical Aptitude: Basic technical skills are necessary for troubleshooting customer problems and navigating various software platforms or systems. Familiarity with common office software and customer relationship management (CRM) tools is beneficial.

5. Problem-Solving Skills: As a customer support agent, you will encounter various issues and challenges. Strong problem-solving skills are crucial to identify and resolve customer concerns efficiently and effectively.

6. Empathy and Patience: Dealing with customer issues requires empathy and patience. You should be able to understand and empathize with customers’ problems while maintaining a calm and professional demeanor.

7. Knowledge of Freelancing: Familiarity with the concept of freelancing, including understanding the needs and challenges of freelancers, can be beneficial. This knowledge will help you better assist freelancers using the GigWay.Africa platform.

8. Familiarity with GigWay.Africa: Having knowledge of GigWay.Africa, an online freelance marketplace, is important. You should understand its features, services, and how freelancers and clients interact on the platform.

9. Time Management: Remote work requires self-discipline and effective time management skills. You should be able to prioritize tasks, handle multiple inquiries simultaneously, and meet deadlines.

10. Adaptability: Remote work often comes with different challenges and changing work environments. The ability to adapt quickly to new situations, technologies, and processes is valuable in a remote customer support role.

Skills Required

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Freelancer type required for this project