Job Opportunity: Hub Operator / Digital Assistance Agent

Location: Pretoria, Gauteng

Employment Type: Full-Time

Division: GigWay Service Hub

ABOUT THE ROLE

GigWay Service Hub is looking for a motivated, professional, and tech-comfortable individual to help operate our first digital service and work-access hub.This role is ideal for someone who:

• enjoys helping people
• understands digital platforms
• works well under pressure
• can multitask
• has strong communication skills
• wants to grow within a modern African startup ecosystem

The Hub Operator / Digital Assistance Agent will help customers with:

• printing and document services
• CV assistance
• job applications
• online forms
• digital support
• GigWay profile onboarding
• workstation management

This is NOT a traditional cashier role.We are looking for someone who can become:

a trusted digital assistance and productivity support professional.

KEY RESPONSIBILITIES

Customer Support & Front Desk

• Welcome and assist walk-in customers
• Understand customer needs quickly
• Provide professional and friendly service
• Handle customer payments and receipts

Printing & Document Services

• Printing
• Photocopying
• Scanning
• Document formatting
• Basic admin support

Digital Assistance

• Assist customers with:
  • email setup
  • online applications
  • form submissions
  • profile registrations
  • document uploads

CV & Job Application Assistance

• Update existing CVs
• Assist with basic CV creation
• Submit online job applications
• Guide customers through digital application processes

GigWay Ecosystem Support

• Assist users with GigWay profile creation
• Help customers understand GigWay services
• Promote GigWay digital tools and offerings
• Support QR CV and digital profile onboarding

Workspace & Store Operations

• Manage coworking/workstation bookings
• Ensure clean and professional environment
• Monitor charging stations and equipment
• Open and close the store when required

MINIMUM REQUIREMENTS

Education

• Grade 12 / Matric (Required)

Technical Skills

Must be comfortable with:

• Microsoft Word
• Basic Excel
• Internet browsing
• Email usage
• PDF handling
• Printing/scanning systems
• Basic smartphone and digital platform usage

Experience

Any of the following experience will be beneficial:

• internet café
• admin assistant
• receptionist
• retail customer service
• computer center
• student support center
• CV writing assistance
• digital services

IDEAL CANDIDATE ATTRIBUTES

We are looking for someone who is:

• professional
• energetic
• patient
• organized
• trustworthy
• fast-learning
• tech-comfortable
• people-focused
• solution-oriented

The ideal person enjoys helping others improve their lives and access opportunities.

COMMUNICATION REQUIREMENTS

Must be able to communicate professionally in:

• English
• Additional South African languages advantageous

BONUS ADVANTAGES

Candidates with the following will have an advantage:

• CV writing experience
• graphic design knowledge
• social media knowledge
• freelancing experience
• experience helping people with online applications
• experience using gig economy platforms

COMPENSATION STRUCTURE

Compensation may include:

• Basic salary
• Service incentives/commission
• Performance bonuses
• Growth opportunities within the GigWay ecosystem

WORK ENVIRONMENT

GigWay Service Hub is designed to be:

• modern
• productive
• digitally focused
• community-driven
• opportunity-centered

This role requires someone who can help maintain a professional and welcoming environment at all times.

GROWTH OPPORTUNITY

This role has potential future growth into:

• Branch Supervisor
• Senior Digital Assistance Specialist
• Community Operations Lead
• GigWay Ecosystem Support Roles

HOW TO APPLY

Submit:

• Your CV
• Short introduction about yourself
• Any relevant experience or digital skills

Applications through:

GigWay