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Privacy Policy

GigWay.Africa Privacy Policy
Effective Date: April 4, 2025
Company: GigWay (Pty) Ltd (Registration No. 2022/302503/07)


1. Introduction

At GigWay (Pty) Ltd, trading as GigWay we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), as well as other relevant privacy laws in South Africa.

This Privacy Policy outlines how we collect, process, use, store, disclose, and protect your personal information when you use our website, mobile applications, and services.


2. What Personal Information We Collect

We may collect the following categories of personal information:

  • Identity Data: Full name, ID number, date of birth, gender.
  • Contact Data: Email address, phone number, physical or postal address.
  • Account Data: Username, password, usage preferences.
  • Transactional Data: Payment details, invoices, transaction history.
  • Technical Data: IP address, browser type, operating system, device information, location data.
  • Profile Data: Project listings, feedback, ratings, uploaded content.
  • Usage Data: Interactions with our platform, browsing history, access times.

We collect this information directly from you or through your use of our website, app, or third-party integrations.


3. Purpose of Collection and Lawful Basis

We collect and use your personal information for the following purposes:

  • To register you as a user or service provider.
  • To verify your identity and comply with legal obligations (including FICA where applicable).
  • To facilitate transactions between service providers and clients.
  • To communicate with you and provide customer support.
  • To improve and personalize our services and user experience.
  • To conduct research, analysis, and service enhancements.
  • For security, fraud detection, and platform integrity.
  • To comply with applicable legal and regulatory obligations.

Processing is done based on your consent, legitimate interest, performance of a contract, or legal obligation, depending on the context.


4. Consent

By using our services or platform, you consent to the collection and processing of your personal information as set out in this policy. You may withdraw your consent at any time by emailing us at support@gigway.africa, subject to legal and contractual limitations.


5. Information Sharing and Disclosure

We will not sell, rent, or lease your personal information. However, we may share your data with:

  • Third-party service providers (e.g., payment gateways, analytics tools, communication platforms).
  • Law enforcement or government authorities when required by law.
  • Our affiliates, partners, and contractors who help us deliver our services.

All parties are contractually obligated to maintain confidentiality and adhere to strict data protection standards.


6. International Transfers

Where your information is transferred across borders (e.g., cloud services hosted internationally), we ensure appropriate safeguards are in place, such as contracts or compliance with international frameworks (e.g., GDPR, if applicable).


7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. You may request deletion of your data, subject to legal and operational considerations.


8. Your Rights Under POPIA

As a data subject, you have the right to:

  • Request access to your personal information.
  • Request correction or deletion of your personal information.
  • Object to the processing of personal information.
  • Lodge a complaint with the Information Regulator: https://www.justice.gov.za/inforeg/
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at support@gigway.africa.


9. Cookies and Tracking

We use cookies and similar technologies to collect usage information and enhance your browsing experience. You can manage cookie settings in your browser. Disabling cookies may affect functionality.

Types of cookies used include:

  • Essential cookies (for login, security)
  • Analytics cookies (e.g., Google Analytics)
  • Advertising cookies (for retargeting and campaigns)

10. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure socket layer (SSL) encryption
  • Role-based access controls
  • Regular vulnerability testing
  • Staff training on data privacy

Despite our efforts, no digital system is fully secure. You use our platform at your own risk.


11. Minors

Our services are not intended for users under the age of 18 without parental or legal guardian consent. We do not knowingly collect personal information from minors.


12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or platform changes. Any updates will be posted on this page with a revised effective date. You are encouraged to review it periodically.


13. Contact Us

GigWay (Pty) Ltd
Email: support@gigway.africa
Website: https://www.gigway.africa
Registered Address: 2022 / 302503 / 07