About GigWay

GigWay is South Africa’s freelance and talent marketplace that connects businesses with skilled professionals across industries. Our mission is to make it easier for employers to find the right freelancers and for freelancers to access meaningful opportunities. To support our clients effectively, we are building a team of GigWay Administrators – Employer Support, who will play a critical role in assisting employers to get the most value from the platform.

Position Overview

As a GigWay Administrator – Employer Support, you will be responsible for assisting employers with all platform-related activities, from setting up their profiles and posting jobs, to managing communication and handling administrative tasks. This role ensures that employers experience a smooth and professional journey on GigWay while focusing on hiring the best freelancers.Key Responsibilities

• Support employers in creating and managing their GigWay profiles.
• Assist employers in drafting, formatting, and posting job descriptions.
• Help employers search for and shortlist freelancers based on project requirements.
• Facilitate communication between employers and freelancers when required.
• Provide guidance on GigWay packages, pricing, and processes.
• Manage administrative tasks such as contract setup, time tracking support, and invoice coordination.
• Respond to employer queries via email, phone, or chat in a timely and professional manner.
• Ensure employers are educated on GigWay’s features and best practices for hiring.
• Escalate complex issues to the GigWay management team.

Qualifications & Skills

• Strong communication and customer service skills.
• Administrative or virtual assistant experience (preferred).
• Ability to write and edit professional job postings.
• Comfortable with online platforms, dashboards, and digital tools.
• Highly organized with attention to detail.
• Ability to multitask and manage multiple employer accounts.
• Problem-solving mindset and proactive attitude.

Contract Type & Budget

• Part-time or freelance contract via GigWay.
• Commitment: ~15–25 hours per week (depending on workload).
• Budget: R150 – R250 per hour (market-related, depending on experience).

Why Join GigWay?

• Be part of a growing marketplace that empowers African businesses and freelancers.
• Gain experience in talent management, client support, and platform operations.
• Flexible remote working opportunities.
• Play an active role in shaping the success of employers and freelancers on GigWay.