• Independently managed the end-to-end administration of an assigned retirement fund/portfolio, ensuring accurate, timely and compliant Read more processing. • Managed employer contribution billing, validating contribution schedules against fund rules, rates and legislative requirements. • Processed member claims, including tax loading, payment preparation, daily follow-ups and submission for authorisation. • Managed member and stakeholder queries, special claim instructions and daily emails within agreed SLA requirements. • Performed member expense checks, managed renewal data and submitted approved and unapproved expense information to insurers. • Monitored nil contributors and fund bank accounts, allocating incoming contributions, transfers-in and Section 14 transfers. • Processed new entrants, reviewed supporting documentation and maintained accurate member records. • Prepared trustee, administration and monthly membership reports, including benefit statements and claims reporting. • Managed ROT01 submissions to SARS, monthly Standard of Conduct checks and fund year-end administration. • Applied fund rules, legislation and internal procedures while independently managing a high-volume workload across billing, claims, banking, reporting and compliance.