Location: Remote / Flexible (South Africa)
Compensation: Performance-based commission + Equity opportunity
Career Growth: Path to Head of Customer Success & Co-Founder Role

About GigWay

GigWay is an innovative tech startup transforming the freelance and business talent marketplace in South Africa. We connect skilled professionals with businesses that need top-tier talent in tech, sales, and business development. Our mission is to ensure businesses and freelancers thrive through seamless collaboration and long-term success.We are in high-growth mode and looking for a dynamic Customer Success Manager who is eager to help scale our platform, build lasting client relationships, and drive retention, engagement, and user satisfaction.

Why Join GigWay?

• Startup Innovation: Be part of a fast-growing platform shaping the future of work.
• Flexibility & Ownership: Work on your terms while driving meaningful impact.
• Career Growth: This role is designed as a stepping stone to Head of Customer Success with potential equity and a Co-Founder opportunity for the right candidate.
• Leadership Opportunity: You will have the chance to build and manage a customer success team as the company scales.

What You’ll Do

• Develop and implement a customer success strategy that enhances client satisfaction and retention.
• Onboard new business clients and freelancers to ensure seamless adoption of GigWay’s platform.
• Act as the main point of contact for business clients, helping them maximize value from our platform.
• Work closely with the sales and product teams to improve offerings based on user feedback.
• Build strong, long-term relationships with business clients and freelancers to drive loyalty and engagement.
• Hire, train, and manage a future customer success team, ensuring consistent client support.

Who You Are

• Proven experience in customer success, account management, or client relations, preferably in tech, SaaS, or digital marketplaces.
• A self-starter who thrives in a startup environment with no micromanagement.
• Strong communication, problem-solving, and relationship-building skills.
• Passionate about customer experience, business growth, and tech-driven solutions.
• Comfortable working on a performance-based model with a long-term vision.
• Leadership mindset with the ambition to build and lead a customer success team.

What’s in It for You?

• Unlimited earning potential through commissions and retention bonuses.
• A clear path to becoming Head of Customer Success.
• Equity and Co-Founder potential based on performance and commitment.
• The opportunity to manage and scale a customer success team as GigWay grows.
• The ability to shape GigWay’s customer success strategy and play a key role in its success.